All bookings made via our site are subject to these terms and conditions and our code of conduct for players.

Contract: Our acceptance of your booking will take place when your payment is processed, or, if earlier, when we email you to accept it, at which point a contract is formed between you and us.

Reference number: We will endeavour to attach a reference number to each booking; however, we take no responsibility for reservations that have not received a booking reference. If you are unsure at any time in the reservation process as to whether your transaction has been completed, you should telephone the relevant club to check that the transaction has been completed and to obtain your booking reference number.

Price: The price of each booking will be as quoted on our site at the time the payment for your booking is processed. We shall not be liable for any technical mistake resulting in the display of an incorrect price.

Cancellation: We reserve our right to cancel your booking and any future bookings with us if we are refused authority for payment or reasonably believe that payment will be refused at any stage.

Payment: We use Paysafe, a third-party payment specialist who are compliant with payment card industry data security standards (PCI DSS).

5ives will not store your card details without your permission and once you have entered your card number into a payment page securely hosted by Paysafe, all payment data is encrypted and sent to the banks for processing. Some card details can be stored for your convenience but cannot be accessed by 5ives and will still require security checks in order to be reused. Other payment methods and other providers we may use from time to time. Such payment methods can be set up with such providers independently. When taking bookings, 5ives enter into a contract with the person booking the pitch only. Where players pay individually, 5ives are collecting this on behalf of the individual pitch booker and do not enter into a contract with each individual player.

Prepaid booking: If you have used a credit/debit card, full payment will be deducted from your card at the time of making your reservation via our site. Discounted booking offers made through online bookings cannot be cancelled and no refunds will be given. Please be aware that we may request the credit or debit card used must be shown when arriving at 5ives otherwise you will not be permitted to use the facilities. Any overpayment value will be credited to your account and can be used to pay for a future booking but cannot be refunded. Refunding individual players will be the responsibility of the individual responsible for the pitch booking.

Reservations (pay on arrival): A deposit must be paid at time of booking to confirm the reservation. You may pay for your reservation booking by either cash or card over the phone or at our branches.

Cancellation: Your reservation on the site can be cancelled at no charge by calling 5ives at which the booking has been before 2pm on the day of the booking. Cancelling your booking after this point, or failing to arrive, will result in a charge for the booking to your account, if payment is received within 7 days then 50% of the outstanding balance is all that’s required. Where payment(s) have been collected these will not be refunded, however provided the game is cancelled before 2pm on the day of the booking, then the full amount will be available to use for a future booking.

We may cancel or amend your booking at any time, in which case we will refund your booking payment, however we will not be liable for any costs, expenses or losses arising from such amendment or cancellation.

Pitch Use: Our pitches can only be used for playing football unless written agreement has been received by the 5ives management.

Loyalty Scheme: Adult League and Block Bookings are eligible for the 5ives loyalty scheme detailed here.

Scheme Requirements:

1. All relevant booking agreements have been signed

2. No arrears have accrued on the account and it has a zero balance for prior bookings

3. All games up to the loyalty redemption point within the current booking have been played and paid